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The player from Pakistan had deposited PKR into his Mostbet Casino account but the amount wasn’t credited. After the player had submitted all the required payment proofs, the casino’s financial department took time to verify the data. Despite the delay and lack of communication from the casino, which caused distress to the player, the issue was eventually resolved.
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The casino also provides detailed descriptions and rules for each game, allowing novice players to learn as they go. Furthermore, they offer a demo mode for most games, giving players the opportunity to try them out for free before wagering real money. This comes as no surprise as the company has been in the industry for almost a decade. When the very first Real Time Gaming (RTG) casino was released in 2009, Mostbet Casino was a pioneer of the online gambling industry.
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The player from Portugal claimed that 140 euros had disappeared from his casino account and nothing had been done despite his attempts to contact support. In an attempt to understand and resolve the situation, we had requested additional information from the player. However, due to the player’s lack of response to our inquiries, we were unable to proceed with the investigation.
The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email. We contacted the casino and it informed us that the player’s account was finally unblocked after all the necessary reviews that could take up to 60 days. The player confirmed he was then able to access his account and request a withdrawal. 2 days later we received a confirmation that the money was successfully withdrawn so the complaint was closed as resolved.
His account had been blocked due to difficulties in providing information about account top-ups made with cryptocurrency. The player had suggested that access to his transaction history could have helped retrieve the necessary information. We had intervened and communicated with the casino on the player’s behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. Subsequently, there had been a delay in the player receiving his winnings. Upon our enquiry, the casino had confirmed that the player’s account was unfrozen and the player had confirmed receiving his winnings in full.
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The player had expressed frustration over the delay and lack of transparency from the casino. According to the casino, the withdrawal requests had been rejected due to issues with the payment system. Despite trying to withdraw through a different account, the player’s request was still declined. The casino had suggested that the player contact his bank for resolution.
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After we contacted Mostbet Casino, we were informed that the player’s account had been unfrozen. The player from Portugal had requested self-exclusion but was still permitted to deposit and spend an additional 600 euros. She had claimed to have requested self-exclusion on February 7th, but the casino only closed her account on February 11th, during which she deposited an additional €1500. The casino had stated that due to a high workload, the processing of requests took some time. After reviewing the information, we had determined that the player was not eligible for a refund as the timeframe during which her account was closed was deemed adequate. The player from Morocco had submitted all required documents for the verification process at Mostbet but faced a lengthy one-month wait for a final video call via Skype.
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The player from Colombia had his account blocked without further explanation. The player from Portugal has experienced issues with a casino representative on Instagram. We closed the complaint becasue the player didn’t reply to our questions and messages.
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The casino claimed the issue with sending the code was resolved and the player successfully made a withdrawal. However, due to the player’s lack of response, the complaint was rejected. You’ll need to input your registered email address or username, followed by your password. Make sure your credentials are correct before hitting “Login” to proceed.
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The player from Brazil is experiencing difficulties withdrawing their winnings. The complaint was resolved as the player managed to withdraw his winnings. The player from Czech Republic had their account blocked without further explanation. Upon using a different payment method the player successfully made a withdrawal and received their payment. The player from Thailand had his account blocked without further explanation. The player from Pakistan deposited 14,000 PKR to her MostBet account, but the funds haven’t been credited.
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The player from Peru has been blocked probably due to unfinished KYC. The player was experiencing an unspecified issue with Mostbet Casino. The player was likely paid, but the complaint was closed as “rejected” as we haven’t heard from the player. The player from India deposited in the casino, but his transaction seems to be lost.
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His account had been verified four months ago, and the winnings had been accumulated from his own deposit, not from a bonus. The casino had claimed the withdrawals were confirmed and had advised the player to contact his banks, IDFC and Kotak Mahindra, which had no records of the transactions. The player was asked to provide additional documents, but had not responded, leading to the complaint being rejected. The player from Cambodia had encountered difficulties accessing his Mostbet account after he forgot his password. Despite his attempts to recover it, the required verification code was not being sent to his registered contact details. The account had been verified for around three months and had contained real money.
After reopening the complaint at the casino’s request, the player had finally been verified, and he confirmed a successful withdrawal. The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates. He hadn’t been adequately informed about these rates in advance and couldn’t locate this information in the rules. Despite our attempts to assist, the player did not respond, thus we were unable to investigate further and had to reject the complaint.
The casino then provided a transaction ID, and the player confirmed receiving the money after 16 days. Given the player’s confirmation and the casino’s evidence, we considered the issue resolved. After the player posted a negative review of Mostbet on Trustpilot, the casino finally released his winnings.
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The player from Ukraine made numerous deposits in the casino using USDT BEP-20. However, he mistakenly sent his deposit to a previous deposit address instead of the newly generated one, leading to his deposit not being credited to his account. Despite contacting customer support and providing all necessary information, his issue remains unresolved after six days. The player and the casino later informed us that the deposit was credited to the account and this complaint was closed as resolved.
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The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them. The complaint had been forwarded to the casino’s security department for investigation. After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved. The player from Peru had been unable to withdraw his winnings after account verification.
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The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. The player clarified that the issue wasn’t about a withdrawal but about a coupon win that the casino initially refused to pay. The casino reviewed the case and confirmed that the player’s coupon had been unfrozen and calculated as a win.
The player from Ukraine had her account blocked after a verification call. The player confirmed that her winnings were credited to her, so we closed complaint as resolved. The player from Mexico is having trouble with withdrawals since winning at slot machines.
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However, without confirmation from the player, we were forced to reject the complaint. The player from China had been unable to bind his mobile number to his Mostbet account, which was a requirement for withdrawals. Despite reaching out to customer service and providing the requested verification codes, he hadn’t received a resolution and then couldn’t log in to his account at all. It appeared the player had been in contact with a fraudulent email address that did not belong to the casino. We had informed the player that the casino would never request such sensitive information and the issue fell under cybercrime jurisdiction.
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The player from India had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the issue was resolved successfully as the player had confirmed receiving his winnings. The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins. The casino had confirmed that due to technical reasons, the player had not initially received the bonus.
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Really upset with the situation, because the money is stucked for no reason. Your loyalty program level also has an impact on the rate at which you may swap coins for actual money. The loyalty scheme at Mostbet simply benefits webmasters since they get paid more the more money a customer spends.
The casino acknowledged the problem as a non-standard situation and confirmed that the player’s phone number had been successfully linked to his account. Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team. After he lost his password in December 2023, the player from Russia had contacted MostBet’s support for a password recovery.
Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. The player from Mexico had experienced a delayed response concerning account verification after depositing 5000 pesos. After an initial Skype call 40 days prior, she had not heard back from the casino. However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation. The player from India had requested a withdrawal prior to submitting this complaint. He accused the casino of fraud, claiming they had provided false transaction numbers.
The casino did not agree with casino.guru opinion, and the case was closed in favour of player. Later, the case was reopened, and the player received a refund that was relevant. Unfortunately, after receiving the refund, the player encountered another issue. However, we did not consider the issue to be relevant for a refund, so we rejected the case. The player from India has deposited money into casino account but the funds seem to be lost. The player from Portugal would like to withdraw her winnings, but the withdrawals are still rejected.
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By exchanging them for bonus points, you will be eligible for free bets, increased cashback, private promotions, and other exclusive gifts. It’s nice and useful, plus cashback perfectly insures your bets against loss. Before you decide to download the Mostbet app, you need to understand why you will need it to begin with.
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We had attempted to assist the player by asking for additional information and extending the response time. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint. The player from India had deposited money into his account, but the credit had not been reflected in his casino account.
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